Senior Account Manager - International Remittance

As a Senior Account Manager for International Remittance at Coins, you'll build and grow relationships with merchants and partners across industries. Coins is the most established crypto brand in the Philippines, trusted by more than 18 million users. You'll drive transaction volume, retention, and satisfaction while navigating the payments and fintech ecosystem with a fully regulated platform that holds both Virtual Currency and Electronic Money Issuer licenses from the Bangko Sentral ng Pilipinas (BSP).

What you'll do

• Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements
• Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration
• Act as the main point of contact for merchant queries, support requests, and escalations
• Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling
• Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space
• Handle regional accounts such as North America, Latin America, EMEA, and Asia-Pacific

What you bring

• A bachelor's degree in Business, Finance, Marketing, or a related field
• 3-5 years of experience in key account management or business development, preferably in fintech, banking, payments, or e-commerce
• Proven track record in sales, business development, or account management within fintech, payments, or financial services
• Strong negotiation, communication, and relationship management skills
• Ability to analyze data and identify actionable insights for account growth
• Self-motivated and target-driven approach to work

Nice to have

• Familiarity with remittance, payment gateways, or digital wallets
• Familiarity with Web3 ecosystems, crypto products, or blockchain technologies
• Ability to speak and understand Mandarin Chinese

About Coins

Coins is the most established crypto brand in the Philippines, trusted by more than 18 million users through its mobile app for buying, selling, and accessing a range of financial services. The company is fully regulated by the Bangko Sentral ng Pilipinas and is the first crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.