Senior Crypto Wallet & Custody Operations Manager

As a Senior Crypto Wallet & Custody Operations Manager at McCoin Virtual Assets, you lead and own the end-to-end wallet infrastructure and custody operations, ensuring security, efficiency, and regulatory alignment across all blockchain interactions. This role sits at the intersection of blockchain operations, risk management, and product execution.

What you'll do

• Oversee daily operations of exchange wallets, including deposits, withdrawals, and asset flows
• Monitor on-chain activity to ensure timely transaction processing and resolve delays or failures
• Maintain high availability and operational uptime of wallet infrastructure
• Coordinate and execute network upgrades, token migrations and events, and testing and rollout activities
• Monitor internal alerts and respond to incidents in coordination with internal and external stakeholders
• Implement safeguards to mitigate operational and financial risks
• Continuously review and enhance controls, policies, and risk frameworks
• Support engagement with regulators, auditors, and compliance stakeholders
• Identify opportunities to automate and optimize internal processes
• Improve operational efficiency and user experience across wallet interactions
• Analyze competitor platforms and industry trends to drive product and process improvements
• Partner with Customer Support to resolve wallet-related user issues
• Work closely with Product, Engineering, Compliance, and Operations teams to contribute to platform-wide improvements and operational excellence

What you bring

• 3+ years of experience in crypto wallet operations, blockchain infrastructure, or custody and exchange environments
• Strong familiarity with blockchain ecosystems such as EVM, Polkadot, and Cosmos
• Hands-on experience with on-chain analytics tools and transaction monitoring
• Knowledge of DeFi protocols and emerging blockchain projects
• Deep understanding of wallet infrastructure including nodes and RPC architecture, signing services, and custody models such as HSM, MPC, hardware wallets, embedded custody, and KMS
• Experience with incident management and risk analysis in high-stakes environments
• Excellent problem-solving and communication skills
• Ability to operate in a fast-paced, 24/7 environment with strong ownership and accountability

Nice to have

• TradFi custody or financial services experience