Senior Customer Success Manager, Enterprise

As a Senior Customer Success Manager, Enterprise at Elliptic, you own the company's most strategic enterprise customers across the Americas. You'll lead their compliance, risk and intelligence programs, which involve several teams and executives on each side. This is an individual contributor role where your influence comes from how well you lead accounts.

What you'll do

• Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
• Lead renewal cycles end to end, from forecasting risk to negotiating terms
• Run executive business reviews that prove ROI and build senior-level trust in Elliptic
• Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity

What you bring

• A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
• Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on
• The presence to run executive business reviews and tell a clear value story to C-suite audiences
• The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority
• Fluency with AI tools as part of your daily workflow, using them to move faster and think better, and knowing when not to trust them

Nice to have

• AML experience in crypto or financial services
• Familiarity with blockchain and digital assets
• Work with US banks or exchanges on compliance or financial crime programs

What we offer

• Competitive salary plus share options
• 25 days of annual leave, plus US national holidays
• Health insurance
• A personal training budget
• Laptop, equipment and a home office allowance
• Full access to Spill mental health support

About Elliptic

Elliptic has tracked crypto crime since 2013, trusted by banks, businesses and governments worldwide to keep the financial system safe. The compliance tools cover the large majority of global crypto exchange volume and are backed by a $120m Series D.