Senior Product Manager

As Staff Product Manager at Plume, you own end-to-end one product in a portfolio of four spanning network analytics, security, and subscriber-experience solutions for Internet Service Providers. You work directly with the Director of Product, act as the technical counterpart to engineering and data science, and serve as a credible voice with ISP customers from network engineers to executives. This is a decision-making role where you shape the roadmap, make trade-offs, and say no with clear reasoning.

What you'll do

• Own the roadmap and outcomes for your product area, tied to operator and business metrics such as churn, support-call deflection, adoption, and detection quality
• Analyze market trends, competitors, and the threat landscape to shape product strategy
• Turn strategy into clear priorities, requirements, and acceptance criteria for engineering, data science, and operations
• Run continuous discovery with ISP customers and build business cases that show impact on their KPIs and total cost of ownership
• Work daily with tech leads on architecture trade-offs, dependencies, and release readiness across cloud, firmware/embedded, and data pipelines, including firmware rollout constraints
• Own the interface with data science and research labs by defining problem statements, evaluation metrics, and criteria for moving research into production
• Represent the products in customer meetings, pilots, and public events, and prepare materials for customers, sales, and marketing
• Build security, privacy, and responsible AI/ML principles into products from the start, working with security and compliance teams

What you bring

• 5+ years in product management, including 2+ years as a technical, platform, or infrastructure PM on complex products
• Strong technical foundation with proven credibility among engineers on architecture and design decisions
• Experience in networking or network security, such as telecom, ISP, network analytics, or threat detection, and understanding of IP, DNS, routing, Wi-Fi, and network telemetry such as flow data and gateway telemetry
• Experience working with data science and ML teams across the model lifecycle
• Track record of defining and moving outcome metrics
• Comfort presenting to technical customers and executives
• Experience building for or selling to ISPs, telecom operators, or MSOs
• Experience with broadband CPE or gateways and firmware/embedded lifecycles, including OTA updates
• Experience with large-scale cloud-native architectures
• Experience leading distributed, multi-time-zone teams with strong written communication

Nice to have

• Security domain expertise or experience with subscriber-facing security services
• Experience using AI tools to speed up research and analysis, with sound judgment on where human decisions matter

About Plume

Plume is the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers. The company partners with over 400 ISP customers including Charter, Liberty Global, and J:COM, and manages over 3 billion devices globally across 60 million locations. Plume uses OpenSync, an open-source silicon-to-cloud framework, to allow ISPs to decouple service offerings from hardware and rapidly deliver new services over a multi-vendor, open-platform architecture.