Site Reliability Engineer

As a Site Reliability Engineer at Plume, you'll develop and implement tools, processes, and automations that enable product engineers to work effectively while ensuring the stability and reliability of systems serving over 60 million locations globally. You'll bring both software engineering and cloud-native infrastructure expertise to a role that requires collaboration across engineering teams and participation in a global on-call rotation.

What you'll do

• Implement, manage, and maintain scalable and reliable infrastructure using infrastructure-as-code tools
• Develop and implement observability solutions to help engineers ensure high availability and performance of all services
• Design, build, and maintain CI/CD pipelines to streamline the deployment process
• Collaborate with development teams to ensure services are designed with operability and reliability in mind
• Participate in a global on-call rotation to provide support for critical production systems
• Drive down operational toil through automation and process improvements
• Manage and optimize cloud resources for cost efficiency and performance

What you bring

• A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
• 5+ years of experience as a Site Reliability Engineer, DevOps Engineer, or similar role
• Expertise in one or more programming languages such as Python or Go
• Experience with one or more cloud computing platforms such as AWS or GCP
• Proficiency with configuration management and infrastructure-as-code tools such as Terraform or Salt
• Proficiency with Kubernetes-based environments
• Experience with monitoring and logging tools such as Prometheus, Grafana, or OpenSearch
• Excellent technical communication skills

Nice to have

• Experience with large-scale distributed systems
• Knowledge of networking and security best practices
• Familiarity with database technologies including both SQL and NoSQL

About Plume

Plume is the creator of an open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, partnering with over 400 ISP customers including Charter, Liberty Global, and J:COM. The company manages over 3 billion devices on its SaaS platform, which uses WiFi, advanced AI, and machine learning to deliver services at massive scale.