VIP Account Manager (Crypto Casino)

Arena Entertainment is seeking a VIP Account Manager to join the elite VIP Team within its rapidly growing Web3 crypto casino division. You will manage VIP relations, increase loyalty, and provide exceptional support for the company's highest value customers.

What you'll do

• Act as the primary point of contact for VIP clients, building and maintaining strong, long-term relationships with high-value players
• Identify opportunities for upselling and cross-selling products and services, and monitor client activity to proactively address churn risks
• Provide regular, clear updates on VIP account performance to key business stakeholders
• Coordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings
• Handle high-stakes or sensitive client issues with professionalism and discretion
• Provide feedback and ideas for internal processes to improve VIP Team operations
• Stay up to date with industry trends and best practices in Web3 and casino gaming to inform VIP strategy
• Keep current with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines
• Work shift patterns including early, late, and weekend hours as required

What you bring

• Proven track record of success in a sales or high-level customer support role
• Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players and colleagues at all levels
• Ability to work in a fast-paced, high-pressure environment
• A solid understanding of casino gaming mechanics, player psychology, and monetization strategies
• Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights
• Outstanding written English

About Arena Entertainment

Metawin is a multinational company specialising in online entertainment, real money gaming, and digital advertising with a strong emphasis on blockchain technology and artificial intelligence. With offices in Gibraltar, London, and Miami, Metawin works closely with crypto exchanges and payment providers to deliver innovative solutions.