AI Growth Ops

As an AI Growth Ops specialist at Kraken, you own day-to-day operations and QA for an internal growth platform powered by AI agents. You test it, catch problems before they reach customers, keep approvals and exception queues moving, and report on performance. You work closely with product, engineering, and the operators who rely on the platform every day to ensure it works reliably.

What you'll do

• Test the platform regularly, covering new releases, rule changes, edge cases, and running regression checks on existing features
• Find bugs and document them clearly with steps to reproduce, severity, and impact, then follow them through until engineering fixes them and you verify the fix
• Monitor platform performance and agent activity, flag anything that looks wrong, and escalate to the right person
• Work the approval queues daily, keeping items moving and ensuring nothing is left unreviewed
• Check agent output against defined checklists and standards, escalate anything unclear or risky, and flag confusing or inconsistent flows to the team
• Write and maintain documentation including test plans, QA checklists, runbooks, and release notes

What you bring

• Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
• Exceptional attention to detail and a structured approach to testing with the ability to create and follow test plans
• Clear written communication, especially in bug reports and documentation that others can easily follow
• Comfort reading dashboards and data, able to spot when a number looks off
• Fast learning ability with new tools and systems and a willingness to ask thoughtful questions
• Daily use of AI tools in your own work and curiosity about where they fall short
• Prompt engineering curiosity, willingness to learn how to communicate with AI systems precisely and improve their outputs
• Reliability and the ability to keep to a routine, maintain clear queues, and communicate early when something is stuck

Nice to have

• Experience testing software products or AI and LLM-based tools
• Familiarity with Jira, Mixpanel, or similar tools
• Exposure to marketing, CRM, or lifecycle messaging workflows
• Interest in fintech or crypto

About Kraken

Kraken, founded in 2011, is one of the world's longest-standing crypto platforms trusted by over 10 million individuals and institutions globally. It offers spot trading, margin, futures, staking, and OTC services for both individual investors and institutional clients. Kraken is part of Payward, a financial infrastructure platform built to advance an open, global financial system.