Payments Risk Specialist I

As a Payments Risk Specialist I at Coinbase, you conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers. You analyze fraud trends, collaborate with the Payments Risk investigations team, and help strengthen the processes that protect the platform.

What you'll do

• Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers
• Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management
• Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic
• Support the development and documentation of review processes to enhance operational efficiency
• Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure
• Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments

What you bring

• Minimum 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce
• Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies
• Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud
• Proficiency in English communication, both written and verbal
• BA/BS degree or equivalent practical experience
• Ability to work collaboratively in a fast-paced environment
• Passion for combating fraud and abuse, with a proactive and detail-oriented approach
• Ability to responsibly use generative AI tools and copilots (such as LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs

Nice to have

• Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem
• Familiarity with tools and technologies used in payments risk management

What we offer

• Annual base salary of 664,350 PHP
• Bonus eligibility and benefits including medical, dental, and vision coverage
• Remote-first work with quarterly in-person working sessions

About Coinbase

Coinbase is a platform committed to increasing economic freedom. The company operates as a remote-first organization with quarterly in-person "surge" sessions for collaborative work.