Prediction Market Operations (Community & Social Media)

As the Prediction Market Operations lead at Confidentiel, you own the social media presence, in-app community, user groups, and ambassador partnerships for a prediction market platform on a leading global cryptocurrency exchange. The platform enables users to trade on sports outcomes (football, basketball, esports) and short-term cryptocurrency price movements. Your success is measured not by follower counts, but by how effectively these channels convert into active traders and trading volume, and how efficiently user feedback reaches the product team.

What you'll do

• Own the content strategy and day-to-day management of the official X account and other relevant social media channels, establishing a consistent content rhythm and brand voice within your first two weeks.
• Create real-time content around sporting event calendars, cryptocurrency market movements and major macroeconomic events such as Federal Reserve announcements.
• Establish and manage dedicated prediction market topics and communities within the exchange app (Square), encouraging order sharing, live trading insights and copy-trading engagement.
• Work closely with the product team to shorten the user journey from discovering market insights to placing trades.
• Build and manage official prediction market user communities, organizing recurring engagement activities including live event discussions, prediction contests, giveaways and AMAs.
• Develop and manage an Ambassador Program and long-term partnerships with mid-tier KOLs, overseeing talent selection, incentive structures (trading credits, referral commissions, official recognition), content requirements and performance evaluation.
• Identify and prevent fraudulent trading activities, incentive abuse and reward farming within partnerships.
• Prepare content and campaigns in advance based on major sporting events and trending market themes, and respond quickly to breaking news and high-impact events.
• Coordinate content distribution across social media, in-app communities and user groups to maximize engagement and conversion.
• Continuously collect user feedback from social media, communities and customer support channels, categorize it, prioritize key issues and prepare weekly reports for the product and operations teams.
• Respond promptly to user complaints, emerging issues and potential reputational risks.
• Track channel-level investment, genuine reach, new active traders, trading volume and net trading fee contribution, evaluating channel ROI by measuring net fee revenue generated against every USDT invested.
• Use performance data to optimize marketing budgets and allocate resources to the most effective channels.
• Ensure all external communications, promotional campaigns and community activities comply with applicable marketing and business solicitation requirements in relevant jurisdictions.
• Collaborate with design and marketing teams to produce engaging promotional materials and conduct weekly data-driven performance reviews.

What you bring

• At least 2 years of experience in community management, social media or content operations within the cryptocurrency industry, with proven results independently managing and growing an official social media account or user community.
• Hands-on experience trading cryptocurrencies or prediction markets such as Polymarket or Kalshi.
• Familiarity with basic spot and derivatives trading concepts, along with a genuine interest in sports events and cryptocurrency market movements.
• Fluency in both written and spoken English and Chinese, with the ability to produce natural, engaging and personality-driven English content for social media.
• Strong social media instincts and the ability to turn sporting events, market movements and trending topics into timely, engaging content with clear opinions and perspectives.
• Ability to maintain consistent daily content output and respond promptly to real-time events, with flexibility for team rotations that may include evenings and weekends given sporting event and market development schedules.
• Proficiency in using AI tools for content creation, visual production, data organization and workflow automation.